Privacy Policy

Harlyn Partners (London) Limited customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Telephone

0800 054 1437

Email

client.services@harlyn.life

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

Names and contact details
Addresses
Date of birth
Health information (including dietary requirements, allergies and health conditions)
Records of meetings and decisions
Information relating to compliments or complaints

We also collect or use the following information to provide services and goods, including delivery:

Racial or ethnic origin
Genetic information
Health information
Sexual orientation information

We collect or use the following information for the operation of customer accounts and guarantees:

Names and contact details
Addresses
Account information, including registration details

We also collect or use the following information for the operation of customer accounts and guarantees:

Racial or ethnic origin
Genetic information
Biometric information (where used to identify someone)
Health information
Sexual orientation information

We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

Names and contact information
Customer or client accounts and records
Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

We also collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

Racial or ethnic origin
Genetic information
Biometric information (where used to identify someone)
Health information
Sexual orientation information

We collect or use the following information for service updates or marketing purposes:

Names and contact details
Addresses
Marketing preferences
Location data
Recorded images, such as photos or videos
IP addresses
Website and app user journey information
Records of consent, where appropriate

We also collect or use the following information for service updates or marketing purposes:

Racial or ethnic origin
Genetic information
Biometric information (where used to identify someone)
Health information
Sexual orientation information

We collect or use the following information for research or archiving purposes:

Names and contact details
Addresses
Location data
Recorded images, such as photos or videos
IP addresses
Personal information used for administration of research
Personal information used for the purpose of research
Records of consent, where appropriate

We also collect or use the following information for research or archiving purposes:

Racial or ethnic origin
Genetic information
Biometric information (where used to identify someone)
Health information
Sexual orientation information

We collect or use the following information to comply with legal requirements:

Name
Contact information
Identification documents
Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
Health and safety information

We also collect or use the following information to comply with legal requirements:

Racial or ethnic origin
Genetic information
Biometric information (where used to identify someone)
Health information
Sexual orientation information

We collect or use the following information for recruitment purposes:

Contact details (eg name, address, telephone number or personal email address)
Date of birth
National Insurance number
Copies of passports or other photo ID
Employment history (eg job application, employment references or secondary employment)
Education history (eg qualifications)
Right to work information
Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
Security clearance details (eg basic checks and higher security clearance)

We also collect or use the following information for recruitment purposes:

Racial or ethnic origin
Genetic information
Biometric information (where used to identify someone)
Health information
Sexual orientation information

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

Consent
Contract
Legal obligation
Legitimate interest:
To provide accurate information for due diligence purposes to provide selected introducer relationships.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

Consent
Contract
Legal obligation
Legitimate interest:
To provide accurate information for due diligence purposes to provide selected introducer relationships.

Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:

Consent
Contract
Legal obligation
Legitimate interest:
To provide accurate information for due diligence purposes to provide selected introducer relationships.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent
Contract
Legal obligation
Legitimate interest:
To provide accurate information for due diligence purposes to provide selected introducer relationships.

Our lawful bases for collecting or using personal information for research or archiving purposes are:

Consent
Contract
Legal obligation
Legitimate interest:
To provide accurate information for due diligence purposes to provide selected introducer relationships.

Our lawful bases for collecting or using personal information for legal requirements are:

Consent
Contract
Legal obligation
Legitimate interest:
To provide accurate information for due diligence purposes to provide selected introducer relationships.

Our lawful bases for collecting or using personal information for recruitment purposes are:

Consent
Contract
Legal obligation
Legitimate interest:
To provide accurate information for due diligence purposes to provide selected introducer relationships.

Where we get personal information from

People directly
Health care providers
Insurance companies
Legal and judicial sector organisations
Publicly available sources

How long we keep information

“Personal data shall be:

Personal data shall kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed;…” We believe this to be limited to but may be longer than 10 years, but no longer than 40 years for insurance purposes.

Who we share information with

Others we share personal information with

Insurance companies
Health care providers
Professional or legal advisors
Financial or fraud investigation authorities
Relevant regulatory authorities
External auditors or inspectors
Warranty and guarantee providers
Professional consultants
Organisations we’re legally obliged to share personal information with
Debt collection agencies

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

2 August 2024